-9% when you spend 450€ with code: JUNE9 on Vente-unique products
- What are the general terms and conditions of sale?
- Do I need to be registered to place an order?
- I'm very interested in one of your products... how can I get more information?
- How can I place an order?
- Why can a Flash Sale end early?
- Can I have an order delivered as a gift?
- I'm not satisfied with the furniture I received. Can I return it?
- How do I track my order?
- My product arrived damaged or defective, what should I do?
- How do I return an item or exercise my right of withdrawal?
- What should I do if there is a problem with a marketplace order?
- How do I get my invoice?
- If I cancel my order, what are the refund timescales?
- How can I report a problem?
What are the general terms and conditions of sale?
Discover our general terms and conditions of sale.
Do I need to be registered to place an order?
Yes, you must be one of our registered members to place an order for the simple reason that we need your details for delivery.
We recommend registering during your first order.
I'm interested in one of your products... how can I get more information?
Do you want to test the desired leather sofa to be sure of your choice?
Do you have a question about the materials used in the manufacture of a piece of furniture?
Do you want to know how best to maintain our furniture?
How can I place an order?
- Go to the catalogue of your interest in the menu at the top of the page, which shows the different types of products
- Select all the products that appeal to you. Please note: the contents of your shopping cart will only be definitively allocated after confirmation of your shopping cart and your delivery address
- You can remove a product from your shopping cart at any time
- Enter a possible discount voucher and your postcode to calculate shipping costs
- Log in or register if you are not yet a member
- Choose the delivery method if your order can be collected from a collection point
- Select the billing and delivery address
- Select your payment method and confirm
Once your order on vente-unique.ie is complete, you will receive a confirmation email with an overview of your details, the contents of your order, the chosen payment method and the delivery conditions.
Why can a Flash Sale end early?
The furniture offered during our flash sales has a limited quantity. We try to have sufficient stock to satisfy all our customers, but it may happen that the product is out of stock.
We recommend that you regularly check the stock of the sold-out product, because sometimes customers cancel their purchase. In that case, the products are put back in stock.
Can I have an order delivered as a gift?
If you want to give someone furniture as a gift, simply enter a delivery address that differs from the billing address by clicking "My billing address is different from the delivery address" when placing the order. You will receive the invoice at home yourself. Remember to enter a valid phone number so that we can reach the recipient to arrange a delivery date.
I'm not satisfied with the furniture I received. Can I return it?
You have 30 days from the delivery date to try out our products.
If you are not completely satisfied, we will refund you the full amount (excluding delivery costs).
Before the end of the 30-day period, you must report your return by registered letter to our customer service (the postmark serves as proof).
Our customer service will contact you to organise the return of the products.
After receiving the returned furniture and checking that it is in good condition, we will refund you. Only the return costs are at your expense.
How do I track my order?
Log in to your Customer Account on Vente-unique.ie. In the "My Orders" section, click on your order to see its real-time status. Vente-unique.ie sends you shipping updates as your order progresses. If your order is being delivered, you will receive a tracking link by SMS. Please note: the delivery driver may call you before arriving at the meeting point. Their call may appear as "unknown number" or "suspected spam" – please make sure to answer! For items sold by a partner seller (marketplace), contact the seller directly via your Customer Account.
My product arrived damaged or defective, what should I do?
If your product has a defect or was damaged during transport: take clear photos of the problem (overview + close-up of the defect), log in to your Customer Account and send the photos via the After-Sales section of your order. Our team will review your photos within 24 hours (excluding weekends and public holidays). We will offer you a solution: replacement part, exchange or compensation. Keep the original packaging until your case is resolved.
How do I return an item or exercise my right of withdrawal?
You have 30 days after receipt to exercise your right of withdrawal. Log in to your Customer Account, go to your order and click "Request a return". You will receive a link to choose a collection time slot with the carrier. Prepare the product in its original packaging. The refund (product + delivery charges) will be made within a maximum of 14 days of your cancellation request, provided that the product has at least been handed over to the carrier. The time for the refund to appear in your account varies depending on your bank.
What should I do if there is a problem with a marketplace order?
If your item is sold by a partner seller (marketplace), tracking and after-sales service are managed directly by that seller. Log in to your Customer Account, go to your order and use the integrated messaging to contact the seller. The seller is required to respond within 24 business hours. Vente-unique.ie is your trusted intermediary: if needed, our customer service team will step in to help you find a satisfactory solution.
How do I get my invoice?
Your invoice is available in your Customer Account. Log in to Vente-unique.ie, go to "My Orders", select the relevant order and click "Download invoice". If your invoice is not yet available, it will be generated after your order has been dispatched.
If I cancel my order, what are the refund timescales?
After your return or cancellation has been validated: the refund is initiated within a maximum of 14 days of your request, provided that the product has at least been handed over to the carrier. It is made using the payment method used for the order. The time for it to appear in your account depends on your bank (usually 3 to 10 business days after initiation). You can check the status of your refund in your Customer Account.