• What are the general terms and conditions of sale?
• Do I need to be registered to place an order?
• I'm very interested in one of your products... how can I get more information?
• How can I place an order?
• Why can a Flash Sale end early?
• Can I have an order delivered as a gift?
• I'm not satisfied with the furniture I received. Can I return it?
• How can I report a problem?

What are the general terms and conditions of sale?

Discover our general terms and conditions of sale.

Do I need to be registered to place an order?

Yes, you must be one of our registered members to place an order for the simple reason that we need your details for delivery.
We recommend registering during your first order.

I'm interested in one of your products... how can I get more information?

Do you want to test the desired leather sofa to be sure of your choice?
Do you have a question about the materials used in the manufacture of a piece of furniture?
Do you want to know how best to maintain our furniture?

How can I place an order?

1. Go to the catalogue of your interest in the menu at the top of the page, which shows the different types of products
2. Select all the products that appeal to you. Please note: the contents of your shopping cart will only be definitively allocated after confirmation of your shopping cart and your delivery address
3. You can remove a product from your shopping cart at any time
4. Enter a possible discount voucher and your postcode to calculate shipping costs
5. Log in or register if you are not yet a member
6. Choose the delivery method if your order can be collected from a collection point
7. Select the billing and delivery address
8. Select your payment method and confirm

Once your order on vente-unique.ie is complete, you will receive a confirmation email with an overview of your details, the contents of your order, the chosen payment method and the delivery conditions.

Why can a Flash Sale end early?

The furniture offered during our flash sales has a limited quantity. We try to have sufficient stock to satisfy all our customers, but it may happen that the product is out of stock.

We recommend that you regularly check the stock of the sold-out product, because sometimes customers cancel their purchase. In that case, the products are put back in stock.

Can I have an order delivered as a gift?

If you want to give someone furniture as a gift, simply enter a delivery address that differs from the billing address by clicking "My billing address is different from the delivery address" when placing the order. You will receive the invoice at home yourself. Remember to enter a valid phone number so that we can reach the recipient to arrange a delivery date.

I'm not satisfied with the furniture I received. Can I return it?

You have 30 days from the delivery date to try out our products.
If you are not completely satisfied, we will refund you the full amount (excluding delivery costs).

Before the end of the 30-day period, you must report your return by registered letter to our customer service (the postmark serves as proof).

Our customer service will contact you to organise the return of the products.

After receiving the returned furniture and checking that it is in good condition, we will refund you. Only the return costs are at your expense.