How long is my product covered by the warranty?

All our products come with a 2-year statutory guarantee of conformity, starting from the date of delivery 📦. This guarantee covers any defects or malfunctions that may arise despite normal use of the product. 👉 Some items may also benefit from an additional commercial warranty, as specified directly on their product page. Should you encounter any issue, simply submit a request through your customer account — our after-sales team will promptly assist you in finding the best possible solution 🤝.

Where can I find the assembly instructions?

The assembly instructions are always included in your product's packaging. If you can no longer find them, you may also access them through your customer account: 1⃣ Open the relevant order, 2⃣ And check whether the product instructions are available to download. If needed, our customer service team can also resend them to you upon request.

Is the furniture assembled upon delivery?

Most of our furniture is delivered in flat-pack form to facilitate transportation and reduce delivery costs. Assembly is straightforward: you will be guided through the process with a clear, illustrated instruction manual, and all necessary tools are specified. Please note: certain items display the mention "Delivered assembled" on their product page — in this case, all you need to do is unpack them and enjoy! Sometimes, only the legs or handles need to be attached to prevent any damage during transit, which is very simple to do. Depending on your delivery address, you may also opt for a home assembly service, available directly at the time of ordering.

How to choose the angle of my sofa?

Great question! 😄 On our corner sofas, you will always find a clear indication of the orientation of the corner: Right-hand corner 👉 when the chaise longue is on the right as you face the sofa, Left-hand corner 👈 when the chaise longue is on the left. 💡 Tip: imagine yourself standing in front of the sofa to determine the correct side. And if the model is reversible, you will be able to change the corner orientation as you wish — perfect for rearranging your living room in the blink of an eye 🏡.

I can no longer find the product I was looking to purchase — why is that?

Our selections are regularly updated to bring you the latest trends in home furnishings 🛋️ As a result, certain items may no longer be available if the range has been refreshed or if the product is permanently out of stock. 💡 Tip: feel free to browse our similar items or latest arrivals — you will often find styles close to the one you had in mind, sometimes even at a better price 😉

I have joined the waitlist — will I be able to place an order?

Joining the waitlist for an out-of-stock product allows you to be notified as soon as it becomes available again, but does not guarantee a reservation. We are unable to hold an item for a specific customer, and available quantities can sell out very quickly ⚡ 📩 As soon as a restocked item is listed online, you will receive an email notification: we therefore recommend acting promptly, as items are allocated on a first-come, first-served basis!

When my product becomes available again, will it be at the same price?

Our prices may change at any time to reflect supply costs or our current promotions 🎯 As a result, the price of your product may have slightly changed by the time it comes back in stock. The good news, however, is that this works both ways 😉 👉 Your product may also return at a lower price — so be sure to keep an eye on our alerts!

I received an email stating that the item is back in stock, but I am unable to place an order

This most likely means that the stock has already sold out in the meantime 😬 Alerts are sent to all customers registered on the waitlist, and the most popular products can sell out within minutes. No need to worry: simply sign up to the waitlist again and you will be notified as soon as the item is back in stock 🔁 💡 Good to know: some ranges are refreshed with very similar models — we encourage you to browse the related products on the item page, as they may suit your needs perfectly!

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