Can I return an item?

Changed your mind? No problem. 🕒 You have 30 days from the date of receipt to exercise your right of withdrawal. 👉 To submit a return request: Log in to your customer account Go to "My Orders" Click on "Request a Return" before the deadline expires 📦 You will then receive full instructions on how to arrange the collection of your item. 👉 Please ensure your item is carefully prepared, ideally in its original packaging. 💳 Your refund will be processed within a maximum of 14 days following your cancellation request, provided that the item has been handed over to the carrier. ⏳ The time it takes to appear in your account will then depend on your bank.

How to Request a Return?

You can submit a return request directly from your customer account 👉 Here is how the process works: 1️⃣ A customer service advisor will review and approve your request within 24 business hours and send you all the necessary instructions (return form, shipping label, or collection appointment). 2️⃣ Prepare your item: pack it carefully 📦 and follow the instructions provided. 3️⃣ Once your item has been received and inspected, your refund will be processed within 5 to 10 business days, using the same payment method as the one used for your original order. 💡 Tip: if possible, keep the original packaging, as it makes the return shipment easier and provides better protection for your item.

How do I obtain a replacement for a damaged item?

Simply report the damage through your customer account by attaching a few photos of the defect observed. Our team will review your request within 24 working hours and propose the most suitable solution: ✅ product replacement, ✅ spare part, ✅ or another option depending on the situation. 🎯 Our goal: to resolve your issue promptly and ensure you can fully enjoy your order!

FAQ - Returns and Refunds

-11% from 500€ on Vente-unique products with code: VU11

Ends in:

01d 05h 10m 51s

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